Shipping policy

We deliver all over Pakistan. Kindly read through to understand our shipping policies.

When will I receive my order?

When you place an order on our website, you will receive a confirmation call/email on the contact information you have provided. The confirmation will be within 1 working day of placing your order. Please make sure you answer our call and confirm your order with our representative.

After order confirmation, your order will be delivered to you in the following time frame:

LocationsTimeKarachi2 working daysAbbottabad, Bahawalpur, Faisalabad, Gujranwala, Gujrat, Hyderabad, Islamabad, Jhelum, Lahore, Larkana, Multan, Peshawar, Quetta, Rahimyar Khan, Rawalpindi, Sahiwal, Sargodha, Sialkot, Sukkur, Wah3 working daysAny city within Pakistan not mentioned above4 working days

 I want to exchange my order. How do I go about it?

Exchanges are only accepted if the returned product is in unused condition with all tags (if any) along with complete packaging. If you want to exchange your order, you can follow either of the below-given options:• In Store ExchangeYou can bring the product you wish to return to our store located at Saddar, Karachi. You must bring along the receipt or proof of purchase along with the item you wish to exchange in unused condition with complete packaging and tags within 7 days of receiving your order.

 

• Online ExchangeIf you want to exchange your shoes online, you can contact customer support through the email aokstores33@gmail.com. Our customer representatives will generate a new order with your desired product or size change for which you will be required to pay the difference in amount and delivery charges. Your old product that you wish to exchange will be picked up from your location by our team without incurring any charges. Your new product will be delivered to you as per our standard delivery time.

 

I want to return my order. How do I go about it?

Returns are only accepted if the returned product is not the same as in the pictures or is defected in any way. The returned product must be in unused condition with all tags and packing intact.If you want to return a product, you must contact us within 7 days of receiving your order. You will be charged a return fee of Rs. 300 and you will be given store credit after the return is completed.